Frequently Asked Questions at Keller Bros Auto Co in Lititz, PA
Keller Bros Auto Co frequently asked questions
Have questions about buying, servicing, or financing your vehicle? You’re in the right place. Our FAQ page provides quick, clear answers to the most common questions we receive about our dealership, inventory, service center, financing options, and more. Whether you’re a first-time visitor or a returning customer, Keller Bros Auto Co is here to help you make every step of the car-ownership journey simple and stress-free.
What are your dealership hours?
Our sales hours vary by day, and our service and parts departments keep their own separate hours. You can find our full up-to-date hours on our Contact us page, or give us a call and we'll be happy to help.
Do you offer test drives?
Absolutely. We encourage you to test drive any new or used vehicle you're interested in before making a decision. Stop by our Lititz, PA dealership or contact us to schedule a time that works for you.
Can I trade in my current vehicle?
Yes, we accept trade-ins on new and used vehicle purchases. You can get an estimate of your vehicle's value online through our Value your trade tool, or bring it in for an in-person appraisal from our team.
Do you offer vehicle history reports for used vehicles?
Yes, a vehicle history report is available for our used and certified pre-owned inventory so you can see important details like accident history, ownership records, and service history before you buy. Ask your salesperson for a copy on any vehicle you're considering.
Are your used vehicles inspected before sale?
Every used vehicle in our inventory goes through a multi-point inspection before it's offered for sale, and our certified pre-owned Fords meet Ford's own certification standards for an extra layer of confidence. Feel free to ask our sales team about a specific vehicle's inspection details.
Do you serve customers outside of Lititz, PA?
We're happy to work with customers well beyond Lititz, PA, including drivers from Lancaster, Ephrata, and Manheim. We also offer options like pickup and delivery to make buying or servicing a vehicle convenient no matter where you're located.
Do I need an appointment to visit the dealership?
Walk-ins are always welcome, but scheduling an appointment can help make sure a salesperson is ready for you and the vehicle you want to see is out front. You can reach out through our Contact us page or give us a call to set one up.
Can I reserve a vehicle before visiting?
Yes, if you've found a vehicle in our inventory that you're interested in, contact us and we can hold it for you while you finalize your plans to come see it in person. Popular vehicles can move quickly, so reaching out early is always a good idea.
Do used vehicles come with any warranty coverage?
Coverage varies by vehicle. Many of our used vehicles still have some factory warranty remaining, and our certified pre-owned Fords include additional coverage through the Ford Blue Advantage program. Ask your salesperson about the specific coverage on any vehicle you're considering.
Can I have accessories added to my vehicle?
Yes, we offer a range of genuine Ford accessories to help you personalize your vehicle, from bed liners and running boards to roof racks and remote start. Ask your salesperson which options are available for your model, or check with our parts department directly.
Are there any additional fees I should know about when buying?
We believe in straightforward, upfront pricing. Any applicable tax, title, license, and documentation fees will always be clearly laid out before you sign, so you know exactly what to expect with no surprises at the end.
How can I get in touch with a specific department?
Our Contact us page has direct phone numbers and contact forms for sales, service, and parts, so you can reach the right team quickly. You're also welcome to call our main line and we'll connect you to the department you need.