Virtual Appointments

Virtual Appointments Available at Keller Bros Ford Lititz

Here at Keller Bros Ford Lititz, we take the COVID-19 and the evolving situation very seriously. However, we know you still have places to go, whether you're essential personnel going to work, have to stop at the store, or get to a doctor appointment, it's imperative to have a vehicle available to you. To do our part in practicing social distancing while allowing our customers to still find the Ford model that's right for them, we're encouraging all of our customers to make a virtual appointment for all of their car buying needs.

Appointments via FaceTime or Phone

If you're interested in one of Keller Bros Ford Lititz's vehicles, we've added staff to handle a higher volume of inquiries via chat, email, or phone. To best serve you, we're encouraging you to make a virtual appointment where you will meet with a product specialist via over the phone or Facetime-- your preference.

During your appointment, your product specialist will do a video walk around of the vehicle you're interested in and provide more detailed information about the vehicle. If you're interested, your product specialist will also take the vehicle for a test drive with you over video. If you'd still prefer to test drive it for yourself, just let us know and we'll be more than happy to arrange for an at-home test drive where we will bring the vehicle to you!

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Virtual Trade-Ins

If you have a vehicle you would like to trade-in, we're also able to virtually evaluate it! Your product specialist will ask you a few detailed questions about your trade-in and request some photos. Your pictures and trade-in information will be passed on to our Used Car Appraiser for an official evaluation. We will then review history reports and details of the vehicle.

Review Your Financing Options From Home

Once all of your questions are answered and the appraiser is finished, we will present you with your available purchase options. You can decide which is best for you and fill out a credit application right from home! Your virtual appointment will be as short or long as you would like. In order to get the most detailed information on the vehicle and explain all of your options to you, you should anticipate a 30-60 minute appointment.

At this point, a member of our finance team will call you to review your purchase options in detail. From there, we will schedule a time to deliver your new vehicle out to your house where we will sign the paperwork.

Reach out to a Keller Bros Ford Lititz member today via chat, email, or phone! We're eager to virtually meet with you and assist you with all of your car buying needs!

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