Ford Uses Virtual Reality Technology to Train Technicians on Mustang Mach-E


Ford has partnered with Bosch to provide Ford technicians with a virtual reality training tool to learn how to service the all-electric Mustang Mach-E. This virtual reality segment will allow technicians to learn how to service the Mach-E without needing a physical model to practice on.


“Technicians will be immersed in a simulated and gamified world, meaning they won’t need to rely on actual Mustang Mach-E vehicles to learn about its components, including the electric SUV’s new high-voltage system,” said Dave Johnson, director of Ford service engineering operations. “This new virtual reality training tool allows technicians to understand the components and steps required to service these high-voltage systems, then confidently perform diagnostics and maintenance.”


Through the virtual training simulations, technicians will learn how to diagnose and perform service needs related to the Mach-E’s high-voltage system, including the removal and installation of the main battery and servicing the battery pack itself. Bosch is also working on virtual reality modules that allow technicians to enter the vehicle and navigate as if they were walking through rooms to learn the system.


“The virtual reality training solution is about new technology that builds efficiency,” said Geoff Mee, director of operations for Bosch. “By improving the diagnostic process, technicians are able to perform maintenance and make repairs faster and more easily.”


Ford Motor Company is the first automaker to pilot Bosch’s program that was first created as a prototype in 2019 and market tested on instructors, technicians, and college students. Currently, Ford is using the virtual reality modules to provide service technicians training on powertrain repair for the Mustang Mach-E with the potential to expand the available training courses to other vehicles as well.


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