Customer Testimonials
After finding the vehicle with the price I wanted, my wife and I drove 2 hours to get to Keller Bros. Ford and we're glad we did. The sales staff and management were great to work with and the deal we were able to agree to was fantastic! We would highly recommend Keller Bros. Ford if you are in the market for a new or used vehicle - when it comes time for another vehicle purchase we will be heading back!
I really liked dealing with this dealership. Jared was an excellent sales rep. I was also impressed with their friendliness. I believe there was even someone there to open the door for you when you get there - the girl that opened the door for me was Brittany - she seemed extraordinarily nice. She really helped to sell me on the dealership. The one thing that I would caution this place on though - there was a finance person there who tried to sell me on a very high interest rate, when I already told him I could get approved ... Read More Google - Aug 5, 2026
Long time customer of Keller Bros. Ford. Always treated every well. From sales to service.
Excellent service, wonderful service staff! Highly recommend! Worked with Chris this time, Dave in the past.
Of all the local Ford dealers, I have found Keller Brothers to be top notch! Honest, professional and friendly, they are always great to deal with each time!!
My husband was in need of a new vehicle but kept changing his mind on what he wanted. He went to another dealership and they had all kinds of hidden fees and raised the price of the vehicle he was interested in the day before he went. Brittany was able to find the perfect vehicle for him and the process was super easy from beginning to end. No hidden fees, no bait and switch, just great customer service and straightforward pricing. Highly recommend Brittany and Keller Brothers.
Everything was better than I expected. The entire staff was awesome. I’d recommend this dealership to anyone.
We purchased a vehicle at Keller Brothers. They are friendly and do everything they can to work with you.
Recently leased a new Mach E EV from KB Ford in Lebanon. Process was seamless and easy. Andrew was awesome as he helped educate us on the Mach E and Lucas made sure we got the best deal possible. We are loyal customers and highly recommend KB Ford.
Great communication and Turn around time.
Prompt and courteous service on a factory recall.
I had a great experience purchasing a new Maverick at Keller Brothers. Everyone was very friendly, and helpful. I switched the vehicle I wanted at the last minute and still everything went smoothly. I was also very pleased with the trade in value of my Jeep. My salesman, John, was new, yet very knowledgeable and thorough. This was a very good experience!
Brittany was great to work with, communicated with my husband for at least a month to figure out where and what the plan was. Showed up looking at one thing and left with something even better!
After shopping around with a number of different Ford dealerships in our area, we were decided to purchase our new Ford Explorer from Keller Brothers in Lititz not only because we got our best deal, but because of the quality of the people who work there. The level of care and customer service that we received from Jeremy Weaver was OUTSTANDING! We would also like to mention Jeff who guided us with ease through the paperwork and Jared who was generous with his time in showing us how to take advantage of all of the new driver conveniences on our ... Read More Google - Jul 15, 2026
Had great service and helpful knowledge with picking our new explorer from Brittany
Wonderful sales and service department...very accommodating. Would recommend Juliette for service. They are very good people
I always receive great service at Keller Brothers Lititz. They use my Ford Points for service or parts needed, Dave keeps me informed on the rebates and status on each appointment.
I like Keller brothers Ford in Lititz. My 2022 F150 King Ranch that I purchased from them is my dream truck. I’m trusting them to maintain and take care of any issues that come up so far they have done an excellent job and I am completely satisfied.
Brittany was great from first contact until papers were signed and I drove away with a new truck
Service department..five stars! Recommend to anyone who needs their cars serviced!
Recently purchased a 2021 Expedition from Brittany at Keller Bros! Appreciated her willingness to assist us in seeing a vehicle on her day off! Purchasing the vehicle was smooth and we would highly recommend Brittany and her team if you are in the market for a new vehicle!
Great experience here. Usual stuff felt like a long time for finance to finish. Brittany was good to work with. I would recommend looking at them if you need a Ford. And I really love my Bronco
Great communication and customer service!
Keller Brothers Ford sales staff and the finance sales team were top notch, professional and extremely knowledgeable and very friendly.
The staff was all friendly and did not pressure me. They were knowledgible of the process and listened closely to my concerns and needs. I would recommend them.
Good service from Sarah. Called them to match a deal and they dealer swapped a truck for me in a few days. Dealer tried to seek normal dealer add ons but did not push it. Dealer doc fee was reasonable. Did not add any sneaky bogus chargs. Detailing could have been better. Found scuffed paint on truck a few days after owning it but dealer is working quickly to make it right. Would recommend
All my service needs have been taken care of promptly when needed, whether routine or a problem. service staff are great!
We traveled all the way from Virginia to purchase a vehicle from Keller Bros Ford in Lititz, PA, and the experience was absolutely worth the trip. The customer service was beyond 5-star from start to finish. Every staff member we encountered was friendly, professional, knowledgeable, and genuinely invested in making sure we had an exceptional experience.
What stood out most was how everyone went above and beyond to help us. There was never any pressure, just honest communication, attention to detail, and a commitment to customer satisfaction. The entire process was smooth, efficient, and stress-free, which is not something you ... Read More Google - Jun 6, 2026
Issue dealt with prmptly and for less cost than estimated
Great to work with. Sarah g. Really goes out of her way to make it an easy process. Highly recommend asking for her.
I had a fantastic experience buying my dream car (corvette stingray) At Keller Bros Lititz. Working with Brittany, was the smoothest experience I've had in buying the car. She was professional, transparent and very knowledgeable. She worked hard to get me a great deal for my trade in. I highly recommend Brittany if your looking for a new ride.
We've bought two vehicles from Keller Bros., and both times we had great experiences. The sales staff is very knowledgeable and the sales process is low pressure.
This dealership was one of the absolute best experiences we have had in the buying process for the 2 vehicles. Will recommend to anyone.
Prompt attention. Salesman Nick is well versed, knowledgeable about each car and a huge help in connecting cell phone to car speaker in the radio and helping get our Sirius Radio plan moved over and connected to our new car. Nick spent over 3 hours with us between our two trips to Kellers in one day . He had the motor washed , the car waxed , and filled with gas by the time we arrived back for pickup .
Very reliable and trustworthy dealership awesome service department and waiting area for minor repairs.
Nick Snyder really helped and was very kind! It was a pleasure to buy a car with him.
Bought my vehicle at this dealership and trust them to take card if my vehicle.
I’d highly recommend Keller Bros, and specifically working with Sarah. This was the most painless experience I’ve ever had at a dealership.
When I reached out through the dealership’s vehicle inquiry prompt, Sarah personally texted me and took the time after hours on a Friday night to answer all of my questions. That level of dedication and customer service is something you don’t see very often anymore.
When I arrived, I was greeted at the door and treated very well throughout the entire process. When it came time to work the deal, I was given a ... Read More Google - May 19, 2026
Brian in the service department is awesome to work with. Very professional and knowledgeable. Keeps you up-to-date with the status of your vehicle. Highly recommend Keller Bros. for all services of your car.
Brittany was a pleasure to deal with. Would highly recommend her if you are looking for a vehicle. The overall sales process went very smooth.
Buying my used vehicle at Keller Ford with my sales associate Brittany Meadows was a no pressure experience. I recommend Brittany and Keller Ford to anyone looking for a great experience.
Thank you to Joe and Sara for helping me with my GPS system. Both went above and beyond to help me.
I’ve been going to Keller Bros Ford in Lititz for many years and I would not go anywhere else. They go above and beyond.
We just came by to get some information on April 13 and ended up driving away with a new 26 vapor blue metallic Escape Active. Brittany Meadows, our salesperson, met us at our car and answered all our questions. She answered so well that we walked out the door with our new car. Gary drew up the paperwork and everything went along very smoothly. Everyone we met during the several hours we were there was very friendly and helpful. Keller Bros has assembled a very good staff to represent their business in Lititz.
Sarah Gonzalez was so kind and knowledgeable about my car. We spoke many times about the condition and the history of the car. Sarah walked me through the finance process along with Gary. Sarah and her manager Allee decorated a cool sign and hung it from the mirror. it was so thoughtful about my special car I purchased. it was such an enjoyable process from start to finish. I highly recommend them!!
Great experience
Service Department is great to work with! Keep you up to date on your vehicle.
All sales staff are friendly and helpful in so many ways, and Brittany was excellent! She was knowledgeable, responsive, and a strong advocate throughout the purchase process. She went above and beyond to help ensure I received the best possible price, and her attention to detail made the experience smooth and efficient. It was clear she genuinely cares about her customers.
For financing, I highly recommend working with Jeff for two key reasons. His experience and clear understanding of the trade-in process were immediately evident and extremely beneficial. He simplified what had previously been described by another finance representative as ... Read More Google - Apr 23, 2026
Great service on a tricky problem! Highly recommended.
Flawless purchase with Keller. Sarah G. And the rest of the team made things easy. Not only did they respond on a Sunday, but we finished the deal and signed the papers on Monday. Couldn’t ask for anything more !
Brittany was fabulous! She showed care and took her time helping me decide what was best for me! Brittany was a great help getting me the price I wanted for the car I bought! 10/10 recommendation-go see Brittany!
Easy scheduling. Friendly interaction while checking in and provided with an overnight loaner. Communication referencing job completion and details of service were provided.
Super professional on the phone and at vehicle drop off. Great waiting area. Definitely satisfied
I have never been disappointed in the service staff, service, wait time, or waiting area.
I purchased a 2014 Corvette from Keller Bros. Ford on 4/16/26. My salesperson was Sarah. She was totally awesome to deal with. She was very knowledgeable about the car, professional, kind, courteous, answered all my questions and concerns. The process of buying the car was very smooth, flawless. I’ve never bought a car and the transaction go this smooth. It was a pleasure doing business with Sarah. I would highly recommend asking for Sarah while considering purchasing a vehicle at this dealership. The best car buying experience I’ve ever had. A+ rating on Sarah and this dealership. I’m 70 years ... Read More Google - Apr 19, 2026
Sarah did a great job with the details and with communication!!
Service advisor was knowledgeable thorough and pleasant to deal with. My vehicle was taken into garage on time as scheduled and work was completed in a timely manner.
Great Dralership and service department
Staff was friendly and helpful. The experience was very good. Highly recommended. I would buy there again.
Professional, friendly, and accommodating. They work for your business. Sarah Gonzalez was especially helpful throughout the process. Dealership in Lititz is an hour drive for me, but I'll go back.
Sarah was absolutely amazing! She had an answer to all our questions and was so sweet! She truly helped us so much.
Upgraded to a 2023 Escape ST Line Select with Keller Bros Ford in Lititz; they were professional, friendly, and accommodating. My specialist Sarah Gonzalez made the purchase very enjoyable. Nice to feel good about a major purchase, and Sarah has followed up to ask if there were concerns or if I needed help with anything.
My car broke down in front of Keller Bros Ford in Lititz. The police pushed my car into Keller Bros’ parking lot. Even though l’m having the car towed to another garage, the staff of Keller Bros have been nothing but gracious towards me in my situation.
This is the third vehicle we purchased with Keller Bros. Ford Lititz. The sales department was/is very courteous, and knowledgeable of the vehicles they sell to buyers. Overall a pleasant experience in buying our 2026 Ford Explorer Tremor.
I was recently shopping for a pre-owned Ford Explorer hybrid. Brittany Meadows immediately went to work. She intently listened and did her best to find the perfect vehicle. What I appreciated most was how she thought outside the box when the exact vehicle wasn't available. Brittany went above and beyond and I was thoroughly impressed. I strongly recommend you ask for Brittany when you are shopping with Keller Bros. You won't be disappointed!
Courteous, welcoming, and knowledgeable I think the words I have provided above sufficiently describes the experience
I worked with Nick on finding a new vehicle and was very happy with him and the finance department as well! They all worked to get the best deal and rate possible and that’s all I could ask for!
Everybody was really nice. I ended up spending more than I wanted. They were hard to deal with. I love my new truck but it would have been really nice if they offered me a little something like a few free oil changes or free inspections (for registration) after I voiced I wasn't to happy with the price.
I bought a Subaru last year and they give free inspections as long as you own the car. Some oil changes. They were way better to deal with.
Overall it wasn't a bad experience just not a great one.
Also, ... Read More DealerRater - Apr 1, 2026
I can’t say enough great things about my experience with Joel Hernandez. Joel went above and beyond to help find the perfect car for my brother. He was patient, honest, and incredibly knowledgeable—never pushy, always supportive, and truly focused on what was best for him.
He walked us through every step, made the entire process smooth and stress-free, and treated my brother with genuine care and respect. It’s rare to find a salesperson who puts this much heart into their work.
If you’re looking for someone you can trust who will go the extra mile, Joel ... Read More Google - Mar 28, 2026
Just bought a truck from Nick at Keller Brothers and our experience was by far the best car buying experience we’ve ever had. They went out of their way to accommodate some special circumstances and made it stress free. Highly recommend!
I had a wonderful experience at Keller Brothers. The sales staff were patient and very helpful. I never felt pressured. I bought a used vehicle and thought they had a nice job of looking over the vehicle and having it ready for me. They are very easy to work with. I would definitely return there for my next car.
I purchased this car from an Autotrader post from Keller Bros Ford dealership, not seeing it in person. I live 4 1/2 hours away. Sarah G was wonderful to work with. She made a complete walk around video of the truck. It was as advertised, better than I even expected. Sarah and her managers made the out of state purchase process as easy as it could be.
Great dealership!
Easy five stars for a five star dealership. This is the Lancaster County choice for any sales support and service you'll need on a new Ford. They do their utmost best to find the right vehicle for you and are great to talk to and work with. If you need a recommendation for a sales consultant, ask for Jackson.
Great sales & service department. Top notch customer service!
Customer service was excellent. They took time to answer our questions. We even took a test drive of the Ford Ranger. The price was reasonable.
I purchased a 2023 F150 at Keller Bros. First time dealing with KB. Sarah Gonzalez was who I worked with. My situation was not your normal vehicle purchase. She was patient and worked to get the deal finalized. I would recommend Sarah for your next vehicle purchase.
Absolutely wonderful to deal with, a Christian Dealership!
Highly recommend Keller Brothers Ford! I worked with Alyssa to find a specific truck that turned out to be nearly impossible to find. Even though we didn't end up with a sale, the team treated me with total respect and worked tirelessly on my behalf. Truly a great group of people who care about the customer more than just the transaction.
Great communication working with Sarah Gonzalez with the purchase of 2023 Ford Maverick.
We had a very good experience at Keller Bros. Sara was very knowledgeable about the vehicles and was able to provide us with the car we wanted the same day. Highly recommend.
Our Sales Person Sarah Gonzalez was knowledgeable and wonderful to work with
I just bought a 2015 Mustang from this dealership. It was the best transaction and experience I've had with any dealership, and I've bought numerous cars long distance for over 20 years straight within a 600-700 mile radius. Elias and Miranda were outstanding to work with. Everything about the car was just as they described, which is a must when traveling 11hrs from home. They sent me extra pics underneath the car on a lift and were always good about answering every question.
This is a definitely family run dealership, and it’s easy to tell they take pride in ... Read More Google - Feb 23, 2026
Recently purchased a truck from Keller bros and I could not be happier with the experience. If your purchasing a vehicle ask for Sarah , she was great to work with and made the process super easy.
I would like to say that my experience with Sarah at Keller Brothers Ford was wonderful. Sarah worked with me on my purchase on a new Ford F 150. She is very knowledgeable in Ford products and she was very helpful in me making my decision to purchase from Keller Brothers Ford. I could have gone anywhere close to home but I went 55 miles out of my way and I am happy I did. Sarah and I emailed each other numerous times and she answered all my questions for me and sent me any information I asked for. When I go ... Read More Google - Feb 16, 2026
