Customer Testimonials
I just purchased a 2025 Ford Ranger Lariat from Keller Brothers Ford in Lititz, PA on Saturday. I worked with Sarah Gonzalez through the entire process. I couldn’t find the exact truck I wanted so I had to special order it in early February. It arrived from the factory with all the options I wanted - no issues or problems. Sarah is a top notch sales professional and I highly recommended her!
Mechanic, Phil, was extremely knowledgeable and assessed the problem and fixed it quickly and correctly. Awesome mechanic.
Great experience! Good group of people to work with, definitely recommend
Sarah was very knowledgeable and professional. It was a pleasure working with her.
I bought most of my cars from Keller Bros. Always received the best, efficient service around.
Had the pleasure of working with Sarah G. to get my latest vehicle. Entire process was very smooth, with Sarah being very responsive in our communications. Sarah also ensured all of the requirements and paperwork were in order as I was an out-of-state buyer and couldn’t make multiple trips. I was also fortunate enough to work with Brenna on financing and finalizing the paperwork. Both girls were incredibly helpful and friendly! 10/10 car buying experience
Very professional and accommodating people to work with and they do excellent work.
Only 4 on account my trade in value was low
I just bought a Ford 150 STX and Jackson at Keller Brothers Ford in Lititz was very informative, polite and not pushy. Thank you Jackson & Keller Brothers for a great buying experience.
Emily and the entire staff were great. They helped me thru the process with ease.
Excellent dealership to purchase from!! Emily was great from the sales perspective and everyone at the dealership was very professional, welcoming, and outgoing. I would DEFINITELY recommend this dealership to anyone!!
First time using Keller Ford based off of previous customer reviews.
My Explorer purchase experience at Keller Bros. with salesperson Jackson Grove was excellent. He was knowlegable, easy to work with, and helped me obtain a good deal with the purchase. Thank you Jackson!
I purchased a jeep at Keller Bros. Dodge up the street and it was a fantastic experience. But Jackson here at Keller Bros Ford gave me a ride to their other location. Jackson was very helpful in his information on my sales person I was going to meet. He was so reassuring and explained how the sales person had excellent knowledge about Jeeps. And he was right. Many thanks to the great customer service shown by Jackson. I did buy the jeep 🙂
I always get great service. Everyone is respectful & great & knowledgeable @ any & all questions I might have. It will be 5 yrs since we purchased the car.. I LOVE IT!! Keller Bros you are great to deal with
We purchased a 2023 Ford Explorer from Keller Bros Ford, our salesman was Jackson. He was fantastic to work with and made the whole experience a great one. Thank you, Jackson.
Sarah was attentive and super helpful from inception to close with this transaction, easy day! Highly recommend! Brenna, Jim and Nate all helped to keep buying this truck as simple as possible.
I didn’t tell Rick and Sarah this but I was planning on buying a Chevy pick-up at another dealership the day I met them. I just wanted to check out a F-150 Keller Bros. had for sale first. I never thought the manager would get the numbers where I wanted them with the F-150 I wanted to buy and the F-150 I was trading in, but he did. The other thing is the baja tan interior came across orangish in the pictures but after seeing in person, it looked pretty sharp. Rick went with us on the test drive ...
This will be a long review but I’d like to tell a short story. I was shopping for a Lincoln Continental and finally found the perfect car. I live in Florida and Keller Bros is located in PA. A beautiful 2017 Continental with a 3.0 TT and only 17k miles. My wife was 9 months pregnant. I figured the car was a bit out of my price point but would inquire about it anyhow. As we were discussing price and seeing what they could do, we went to the hospital to have a baby. Unfortunately, our baby was born with severe respiratory ...
Sarah Gonzalez was very patient as I test drove a bunch of cars until I made up my mind then walked me through everything very carefully.
Drove 3 hrs to pick up my Ford F150. Nate Sheetz went above and beyond to find me just what I wanted . Love my new truck . ❤️
The staff is friendly, helpful and trustworthy and provides excellent customer service.and quality work.
Very good people to deal with hade it done on a Saturday waited there got it done in good time well trusted people they go out of their way to make sure it’s done wright thanks Keller brothers and the people working there good people .
Great experience! Definitely recommend! Love my 2024 F-150! Thanks Keller Bros!!
(Translated by Google) A great, very friendly saleswoman (Original) Una gran vendedora muy amable
I had the works done. Check out the WORKS at Keller Bros. They service everything on your vehicle! And at a Great price!
Sarah Gonzalez provided very appropriate, friendly and professional service throughout my buying experience. She was very patient and worked to answer my questions accurately and she provided solutions that met my needs.
I enjoyed working with Keller Brothers. They went out of their way to locate the vehicle that I wanted, they found the vehicle in North Dakota. They gave me a fair price for my trade in and researched many banks to find me the lowest interest rate. This is the first vehicle that I purchased from Keller Brothers and so far I am pleased with the experience.
The quality of service I receive from these people tkme and time and time again is incredible and that is exactly why I will continue to buy cars from them even tho there are other options out there. This time specifically when they were dropping off my car I had a very expensive package on my porch (which I’m shocked I didn’t have to sign for it) none the less, the guy got it for me and was so sweet. I love the customer service I receive here at Keller Bros. It’s honestly consistently unmatched
Salesman Jackson Grove at Keller bros gave me a great deal on a used Ford Ranger Tremor. He was very easy to deal with and answered all my questions with 100 percent confidence and professionalism highly recommend!
Sarah is great. So upbeat and positive. Nothing it too much trouble. If she didn’t know the answer, she would find it. Definitely recommend her.
I recently scheduled a service plus have the drivers side winow repaired.on my f 150 platinum. There was a miss communication on address of the pick up and the time of pick up and delivery. So it ended up that I was left at work for.over 2 hours waiting for the drop.off of my vehicle. Keller Brothers of coarse made it up to me, with a no charge for the service. They did not have to do that but I greatly appreciated what they did for the miss communication. I will continue to do service with them. And would ...
Keller Bros Ford has always provided exceptional service and high quality repairs at a fair price. They are my go to for all service on my Expedition.
Easy to work with. John picked up and returned. Service called with results and cost.
Josh from parts was extremely helpful as well as Jack Eshelman. They fit me in same day for 4 new tires.
Sarah was very friendly and helpful and really knew her product. Thanks!
The staff was busy with cleaning the lot after a snow storm and still gave us undivided attention. Will be recommending Keller Bros to family and friends who need a good vehicle sold by great people.
Keller Bros Ford Littitz is by far the best dealership I have ever worked with. Highly Highly recommend. Will never buy from a different dealer.
Friendly people fine service
Staff are friendly and knowledgeable. Service done in a timely manner and performed as planned.
Kind,courteous affordable service.
Went with my dad to purchase a Ford Maverick, Emily was super helpful and answered all my 20,000 questions lol, she was super knowledgeable and nice.
For me there is none better for service because of the service staff and service provided. Dave, Chris and Shawn tell it like it is and I appreciate that. Let your yes mean yes and your no mean no. Have recommended your service to others and hope they have taken advantage of it.
Everyone at the dealership was great! I was treated with respect and kindness. The car was inspected and had warranty work completed as promised. I highly recommend this dealership
Fantastic service!!!!!
Very happy with my purchase on 1/4/25. After doing an on line review of vehicles, I went to Keller's due to the reviews and variety of vehicle's. Shawn was very helpful with my test-drive and ultimately my purchase. It's only been a few days, but no complaints. In the end I feel I made a good purchase at a fair price. I would suggest you give this dealer and it's pleasant staff an opportunity to assist you!
Always get first class treatment and Shawn is the best! He keeps you informed on status of work
Great people all around, very informed and will go above and beyond to find you the car you want. Also very honest.
Emily was wonderful to work with when buying my new car. She was professional, polite, knowledgeable and a joy to work with!
I will always go to this dealership for all my work. They are the best for me and my needs.
Friendly. Helpful. Looked for all deals they could apply to my car. Did wait along time for finance manager to get all of the paperwork together
The transaction was quick, clear and my vehicle was delivered to me spotless. Rick provided instruction of the functions clearly.
I had the best experience at Keller Bros Lititz! I just bought my first car so I had a lot of questions but they explained everything and made the process very easy. I would recommend everyone to come here! I had the pleasure of dealing with Nate Sheetz and Chris Paoli during my time here. They were both excellent and made me feel very comfortable. I love my car and am very happy all around with my experience at Keller Bros Lititz!!
We hate car buying, but Keller made it a great experience. They found the truck we wanted and brought it in within a few days. They offer free pick up and return for service and so far it has been great!
Keller Bros always does a professional job. Their service team is excellent.
GREAT VALET SERVICE FOR PICK UP AND DELIVERY. VERY SATIDFACTORY SERVICE. TESTED BACKUP CAMERA AND FINDING IT DEFECTIVE PROMISED REPLACEMENT UPON DELIVERY. i REALLY TRUST THESE FOLKS. SIMPASTOR
Good service, friendly staff, schedule appt. Dave Hagan explained details of service and answered my questions.
I was there for a repair visit. They are courteous and responsive to every question. They also provide continuous updating of the service as it is being provided as well as any impact on warranty, insurance or need for cash payment. Very helpful. I always feel reassured that if I need trustworthy service or information about a new car, it will be from Keller Brothers.
10/10 recommend! Had my vehicle serviced this week and had such a great experience. Everyone was so kind and helpful. Chris & Jarred were topnotch. Both of them explained everything to me in a way that was simple and easy to understand. They even went above and beyond looking into what was covered by my warranty and taking care of those items. Thank you Keller Bros!
Absolutely wonderful dealership to work with!! Diana Wade was an excellent sales person, he explained to her the options you want and she's able to find the right vehicle to fit that. Wonderful process everything went very smoothly.
Absolutely wonderful dealership to work with! My sales person Diana Wade did an excellent job, she knows so much about Ford vehicles, and when you tell her the combination of things you want she's able to quickly figure out what will work for you.
Great experience at Keller Bros Ford. Had the luxury of working with Emily Kern (sales rep) on buying 2 ford lightnings. The process was smooth and troubling free. I highly recommend this ford dealership over others in the area.
The sales and service personnel interaction has been personable and timely. You come away knowing they are committed to treating you with respect and courtesy.
scheduled appt, dropped off car the night before, was notified all done and good in good time
The most courteous dealership I've been to in years. Handled an emergency repair for me with no hesitation. Great work, great efficiency.
they know there electric cars and how to servicr them
Keller Brothers is a first rate organization on both the sales and service ends. The purchase of my 2024 Maverick and its subsequent servicing have been outstanding experiences. I wholeheartedly recommend them!
From start to finish they are the best. Sales and service department are always there to help!!!
Our salesperson Nate Sheetz & manager Nick Yeager were very helpful with the process of ordering the new Mustang GT. This is the 3rd vehicle we purchased from Nate Sheetz at Keller Bros. Staff is always friendly & helpful.
Best car-buying experience EVER! I live near Albany NY, & purchased a used truck from this dealership. I’ve been buying vehicles for over 40 years and BY FAR, the most professional, personal, and enjoyable sales process that you only hope for when you go to buy a vehicle. Melanie Brennan and the entire sales staff all the way up to the General Manager were polite, friendly, and fair-minded. The long-distance price negotiation process (over the phone…which is difficult) was respectful and transparent. Mel and the entire sales staff went the extra mile to make us feel welcome us when ...
The entire experience was excellent! Nick Lopez on the sales side and Chris Macklin on the business side were easy to deal with. The value of my trade-in was very fair. I would recommend Keller Bros. to everyone. I’ve only driven my Maverick a few days and I really enjoy it. Well designed vehicle.
Had an excellent experience! No high pressure sales, just quick and friendly service. Highly recommended!
I made an inquiry about a 2022 Ford Edge and I received a reply from Nick Lopez. From the moment I first spoke with him, he made the car buying process the best I have ever experienced (I should know, I have worked at dealer and understand the process). He let me ask a ton of questions and was able to provide answers or if he did not know the answers, he went and obtained. The whole dealership itself was a great experience and easy. Never went purchased a vehicle so fast and it was great. Will purchase from Keller again ...
Awesome first service, (The Works), on my 2024 Maverick.
Easy to work with. Nick was very helpful and tracked down what I needed.
I have found the personnel at Keller Brothers excellent responding to my questions and offering solutions and working with their customers. Specifically, their service department is top notch and take the time to explain any problems found on your vehicle. They will discuss alternative solutions if they are available, or suggest you make your own repairs, if you qualified to do so, to reduce your repair cost. In my case, they used my service repair to place the parts I needed in my car for me to use for the repair. This allowed me to get some parts at a ...
Sales staff was polite and knowledgeable, admitting if they were unsure of product information and diligently finding the answers to all my questions. Very professional and courteous and easy to talk to. I did not feel pressured to purchase or accept any terms. I was walked through the process of both a lease and purchase and ended up being able to find the vehicle I liked without a problem.
Great dealership to do business, they treat you like part of the family!
Friendly, knowledgeable staff. Made us feel like family
The customer service here was incredible - and I wasn’t even a customer! I was in the area for work when my car battery died about 4 blocks from the dealership. Hoping for some help, I walked in to their service department and everyone working couldn’t have been any nicer. John and Jared were kind enough to drive me back to my car to give it a jump and then test my battery back at the shop to make sure it was good to get me back home. It was a Friday afternoon and they had no incentive to ...
Keller Bros. service goes above and beyond to make sure you get the quality service you deserve and treated with the respect you deserve. Customer service it their job one!
I recently purchased a 2024 Ford Ranger Raptor through Keller Bros Ford, and I can confidently say it was a seamless and enjoyable experience. The entire staff was incredibly informative, polite, and delivered top-notch customer service. I had contacted six other Ford dealerships, and none could match the price or service I received here. My sales representative, Brenna, was absolutely stellar. She was patient, knowledgeable, and professional throughout the process, answering every one of my numerous questions and concerns. Her attention to detail and commitment made me feel like I was part of the Keller Bros Ford family. Special shoutout to ...
Excellent service and excellent workers and customer service
Keller Bros. was an awesome experience. Sales personnel was excellent to deal with, knowledgeable about the various trucks and pleasant to be with as I test drove various trucks.
I worked with Nick Lopez at Keller Bros. Ford on a recent 2024 F150 purchase. Nick worked hard to find a truck that fit what I was looking for. They even used their relationships and went out of state to get the truck for me. Communication throughout was excellent and the deal they put together for me was very competitive. Equally as important as the sale, I have complete confidence in their Service department, specifically Shawn Martin. Again top notch communication and straight talk! I can easily recommend Keller Bros. to friends, family, and others who are looking for a vehicle ...